Delivery Policy

All products listed on our website are in-stock when "ADD TO CART" is displayed on the product page. If a product displays "OUT OF STOCK", the item is not currently available. Please contact us to order out of stock products. If a customer tries to order a quantity of any product greater than the current stock level, the shopping cart will advise of any product shortage during checkout.
Products which are in-stock at time of checkout are immediately ready to ship from our store in Hervey Bay, Australia. Orders for products in-stock and received by 4pm AEST on business days will usually be dispatched the following business day. If an order is placed on a weekend or QLD public holiday, dispatch will usually be the next business day. For tracked deliveries, please allow 1-2 business days for tracking to begin.
For deliveries within Australia we offer FREE Shipping on all orders over $100 and a flat rate of $9.95 for orders under $100. Note free shipping does not apply to orders for delivery outside of Australia. Delivery times should be interpreted as follows:
Pickup from our shop in Hervey Bay
Products are available for collection from Shop 12, 40 Torquay Road, Hervey Bay between 9am and 5pm business days. For collection on weekends or after hours, please call 0423 085 545 to arrange a time.
Express Delivery - Australia Wide
Products will be delivered by road/air freight. Estimated delivery time is 1 to 4 business days within Australia.
Standard Delivery - Australia Wide
Products will be delivered by road freight. Estimated delivery time is 3 to 12 business days within Australia.
For international delivery, our checkout only provides the cost of freight and does not include any import or customs duties that may be due in countries outside of Australia. International customers should therefore check with their local authorities and be fully aware of any import fees before purchasing from our website.